Business etiquette often concerns itself with behaviors; what to do in given situations and strategies for behaving in the way that exemplary leaders behave. Often, people who study business etiquette neglect the inner qualities that give rise to positive behaviors. How does character affect the way one behaves? The answer: powerfully. Unseen factors make a big impact on how leaders “feel” to others. Integrity matters. Here are several qualities that leaders with integrity share.
1. Dignity
Dignity has to do with grace and deep feelings of worthiness. Then, no matter what happens, you can respond with kindness and emotional control. People feel safe around you and are attracted to you as a result. Your express dignity through quality of eye contact, the content and sound of your speech, your posture, and the way you deal with adversity.
2. Patience
Patience doesn’t mean being a doormat or lazy. Rather, it’s concerned with the long game rather than short-term gains. This can relate to projects and initiatives, but also is deeply woven into how you deal with people. You don’t “leverage” them. You get to know them, and form authentic rather than transactional relationships. This will set you apart in the business world.
3. Honesty
Honesty is inextricably tied to integrity. Transparency is one aspect of honesty. You appropriately share your sincere thoughts, feelings, and reactions. Even more than that, honesty has to do with consistency between your thoughts, feelings, and actions. Your way of being is harmonious rather than discordant. People tend to trust you and rely on you to come through for them.
4. Humility
It’s possible to be authoritative and still be humble. Your expertise and mastery of subject matter speaks for itself in your everyday actions. Therefore, there’s no need for you to be arrogant or to put others down. You rightly see yourself as part of a whole.
5. Joy
The quality of joy centers around a generally uplifted attitude. It doesn’t have to be artificially cheery or superficial. Rather, joy sparks enthusiasm and the motivation to persevere through hard times. It brings a touch of humor to awkward or difficult situations. Also, joyful leaders take time to celebrate wins and milestones. This results in more energy and productivity within their teams.
Character is just as important as observable behaviors when it comes to business etiquette. Consider cultivating these positive qualities as you develop your leadership.